MediaLab NYC Refund Policy
Effective Date: June 1, 2024
At MediaLab NYC, we are dedicated to providing top-quality services and products to our valued clients. If, for any reason, you are not entirely satisfied with your purchase, we have a straightforward refund policy to ensure a fair and transparent process.
Refund Eligibility:
Video Production Services: Refunds for video production services are subject to the terms and conditions agreed upon in the project contract. Project-specific refund terms will be outlined in the contract and may vary based on project scope and milestones.
Video Production Equipment or Products: If you have purchased video production equipment or products through MediaLab NYC, they may be eligible for a refund under the following conditions:
a. The product is returned in its original condition, undamaged, and in its original packaging.
b. The return request is made within 30 days of the purchase date.
Non-Refundable Items:
Certain items and services are non-refundable, including but not limited to:
Customized or personalized video content.
Services already provided or in progress.
Any digital products or downloads.
Refund Process:
Contact Us: To initiate a refund request, please contact our customer support team via email at [insert email address] or by phone at [insert phone number] within the applicable timeframe.
Provide Details: When contacting us, please provide the following information:
Your name and contact details.
Order number or project details.
A brief explanation of the reason for the refund request.
Review and Approval: Our team will review your request and assess it based on our refund policy.
Confirmation: Once your refund request is approved, we will provide confirmation and initiate the refund process. The time it takes for the refund to be processed may vary depending on the payment method used.
Note: Refunds for video production services are subject to the terms and conditions outlined in the project contract.
Contact Information:
If you have any questions or concerns about our refund policy, please contact our customer support team at:
Email: info@medialab.nyc
Policy Changes:
MediaLab NYC reserves the right to update and modify this refund policy as needed. Any changes to the policy will be posted on our website with the effective date. Please review the policy periodically to stay informed about any updates.
Effective Date: October 16, 2023
By engaging with MediaLab NYC, you acknowledge and agree to the terms and conditions of this refund policy. Thank you for choosing MediaLab NYC for your video production needs.
